• MD FAISAL E ALAM Department of Management Studies, Begum Rokeya University, Rangpur, Bangladesh.
  • MOHAMMAD RAFIUL AZAM KHAN Department of Management Studies, Begum Rokeya University, Rangpur, Bangladesh.




factors, job satisfaction, employees, commercial banks


Satisfied job of banks is a typical concern across the world. Numerous researches tried to examine the comparative importance for comprehending satisfaction of job since the last two decades. The employer of banks has stressed the significance on employees’ satisfaction towards work so as to remain competitive. In Bangladesh, the current situation of job satisfaction in banks is appalling. But, they have slight focus on their staffs’ job satisfaction. Hence, it is expected to ensure and further develop job satisfaction for the sustainability of organizations. The main purpose in this study is detecting factors and their influence on job satisfaction. Initially, employees were respondents who are selected from Simple Random Sampling Method. Reliability Test, Test of Normality, Homogeneity of Variance and Factor Analysis conducted to find factors and finally Regression Coefficient Test and ANOVA Test are carried out for analyzing collected data, testing hypothesis and interpreting the results. The Factor Analysis identified six factors namely Managerial Support, Salary with Benefits, Training and Development of Career, Work Environment, Coworker Relationship and Sharing Information whose cumulative variance is 73.669%. Moreover, the Coefficient of Regression Test and ANOVA Test showed that, these six factors are the most influential for escalating job satisfaction. Like this, the authority are capable of being increasing employees’ job satisfaction and motivation by concentrating on effective six factors for reaching its definitive success.


Agbozo, G.K., Owusu, I.S., Hoedoafia, M.A., Atakorah, Y.B. (2017): The effect of work environment on job satisfaction: Evidence from the banking sector in Ghana. – Journal of Human Resource Management 5(1): 12-18.

Ahmed, S., Uddin, N. (2010): Job Satisfaction of Bankers and its Impact in Banking: A Case Study of Janata Bank. – ASA University Review 6(2): 95-102.

Alexander, J.A., Bloom, J.R., Nuchols, B.A. (1994): Nursing turnover and hospital efficiency: An organization‐level analysis. – Industrial Relations: A Journal of Economy and Society 33(4): 505-520.

Al-Sharafi, H., Hassan, M.E.M., Alam, S.S. (2018): The Effect of Training and Career Development on Employees Retention: A Study on the Telecommunication Organizations in Yemen. – The Journal of Social Sciences Research 10p.

Anis, A., Khan, M.A., Humayoun, A.A. (2011): Impact of organizational commitment on job satisfaction and employee retention in pharmaceutical industry. – African Journal of Business Management 5(17): 7316-7324.

Anwar, G., Shukur, I. (2015): The Impact of Training and Development on Job Satisfaction: A Case Study of Private Banks in Erbil. – International Journal of Social Sciences & Educational Studies 2(1): 65-72.

Aslan, K. (2001): The Life Quality and The Job Satisfaction of Elementary School Teachers. – Ege Journal of Education 1(1): 63-82.

Bektaş, H. (2003): Comparance of psychological symptoms of the teachers whose working satisfaction levels are different. – Ataturk University Institute of Social Sciences, Erzurum, Turkey (unpublished). Retrieved from:


Braun, F., Avital, M. (2007): Good project management practices drive more than project success: learning, knowledge sharing and job satisfaction in IT project teams. – Proceedings of the Americas Conference on Information Systems (AMCIS) 5p.

Byrne, B.M. (2010): Structural equation modeling with AMOS: basic concepts, applications, and programming. – Routledge: New York. Taylor and Francis Group, LLC 460p.

Cappelli, P. (1992): Examining managerial displacement. – Academy of Management Journal 35(1): 203-217.

Chahal, A., Chahal, S., Chowdhary, B., Chahal, J. (2013): Job satisfaction among bank employees: An analysis of the contributing variables towards job satisfaction. – International Journal of Scientific & Technology Research 2(8): 11-20.

Chen, T.Y., Chang, P.L., Yeh, C.W. (2004): A study of career needs, career development programs, job satisfaction and the turnover intentions of R&D personnel. – Career Development International 9(4): 424-437.

Clark, A.E. (1997): Job satisfaction and gender: why are women so happy at work? – Labour Economics 4(4): 341-372.

Costen, W.M., Salazar, J. (2011): The impact of training and development on employee job satisfaction, loyalty, and intent to stay in the lodging industry. – Journal of Human Resources in Hospitality & Tourism 10(3): 273-284.

Cronbach, L.J. (1951): Coefficient alpha and the internal structure of tests. – Psychometrika 16(3): 297-334.

Cunningham, C.E., Woodward, C.A., Shannon, H.S., MacIntosh, J., Lendrum, B., Rosenbloom, D., Brown, J. (2002): Readiness for organizational change: A longitudinal study of workplace, psychological and behavioural correlates. – Journal of Occupational and Organizational Psychology 75(4): 377-392.

David, F.R., Pearce II, J.A., Randolph, W.A. (1989): Linking technology and structure to enhance group performance. – Journal of Applied Psychology 74(2): 233-241.

Dugguh, S.I., Dennis, A. (2014): Job satisfaction theories: Traceability to employee performance in organizations. – IOSR journal of business and management 16(5): 11-18.

Eldor, L., Harpaz, I. (2016): A process model of employee engagement: The learning climate and its relationship with extra‐role performance behaviors. – Journal of Organizational Behavior 37(2): 213-235.

Elias, S.M. (2009): Employee commitment in times of change: Assessing the importance of attitudes toward organizational change. – Journal of Management 35(1): 37-55.

Emhan, A. (2012): Relationship among managerial support, job satisfaction and organizational commitment: A comparative study of nonprofit, for-profit and public sectors in Turkey. – International Journal of Business, Humanities and Technology 2(5): 179-190.

Giffords, E.D. (2009): An examination of organizational commitment and professional commitment and the relationship to work environment, demographic and organizational factors. – Journal of Social Work 9(4): 386-404.

Hagedorn, L.S. (1994): Retirement proximity's role in the prediction of satisfaction in academe. – Research in Higher Education 35(6): 711-728.

Holt, D.T., Armenakis, A.A., Feild, H.S., Harris, S.G. (2007): Readiness for organizational change: The systematic development of a scale. – The Journal of Applied Behavioral Science 43(2): 232-255.

Hom, P.W., Griffeth, R.W. (1995): Employee Turnover. – South-Western Publishers, Cincinnati, OH 340p.

Hoppok, R., Spielgler, S. (1938): Job Satisfaction. – Occupations: The Vocational Guidance Journal 16(7): 636-643.

Hossain, M. (2014): Job satisfaction of bank employees in Bangladesh. – Research Journal of Finance and Accounting 5(1): 1-8.

Kalleberg, A.L. (1977): Work values and job rewards: A theory of job satisfaction. – American Sociological Review 42(1): 124-143.

Kim, K.W., Cho, Y.H. (2020): The Moderating Effect of Managerial Roles on Job Stress and Satisfaction by Employees’ Employment Type. – International Journal of Environmental Research and Public Health 17(21): 1-16.

Klassen, R.M., Usher, E.L., Bong, M. (2010): Teachers’ collective efficacy, job satisfaction, and job stress in cross-cultural context. – The Journal of Experimental Education 78(4): 464-486.

Kumar, D. (2016): Job Satisfaction of Commercial Bank Employees in Bangladesh: An Empirical Study. – ABC Journal of Advanced Research 5(2): 61-70.

Labov, B. (1997): Inspiring employees the easy way. – Incentive 171(10): 114-118.

Lane, K.A., Esser, J., Holte, B., McCusker, M.A. (2010): A study of nurse faculty job satisfaction in community colleges in Florida. – Teaching and Learning in Nursing 5(1): 16-26.

Lawler III, E.E. (1973): Motivation in work organizations. – Monterey: CA, Brooks/Cole 224p.

Lee, S.M., Park, K.T. (2015): Study as to effect of organizational trust for employees in food service corporation on organizational commitment and organizational citizenship behavior. – Int. J. Tour. Hosp. Res. 29: 233-244.

Leech, N.L., Barrett, K.C., Morgan, G.A. (2014): IBM SPSS for intermediate statistics: Use and interpretation. – Routledge: Taylor & Francis Group 382p.

Lin, S.C., Lin, J.S.J. (2011): Impacts of coworkers relationships on organizational commitment-and intervening effects of job satisfaction. – African Journal of Business Management 5(8): 3396-3409.

Liu, C., Nauta, M.M., Yang, L.Q., Spector, P.E. (2018): How do coworkers “Make the Place”? Examining coworker conflict and the value of harmony in China and the United States. – Applied Psychology 67(1): 30-60.

Locke, E.A. (1976): Legislating the quality of work life: Locke's reply to Lawler's rebuttal. – The Industrial. Organizational Psychologist 10p.

Madsen, S.R. (2003): Wellness in the workplace: Preparing employees for change. – Organization Development Journal 21(1): 46-55.

Mahmoud, A.B. (2012): The influence of gender and job description on job satisfaction: An empirical study within public hospitals in Damascus. – Damascus University Journal of Economics & Law Sciences 32p.

Malhotra, N.K., Birks, D.K., Wills, P. (2010): Marketing Research: An Applied Orientation. – Delhi: Pearson Education Limited 937p.

Mathieu, J.E., Zajac, D.M. (1990): A review and meta-analysis of the antecedents, correlates, and consequences of organizational commitment. – Psychological Bulletin 108(2): 171-194.

Morrison, R.L. (2009): Are women tending and befriending in the workplace? Gender differences in the relationship between workplace friendships and organizational outcomes. – Sex Roles 60(1): 1-13.

Mosadeghrad, A.M., Ferlie, E., Rosenberg, D. (2008): A study of the relationship between job satisfaction, organizational commitment and turnover intention among hospital employees. – Health Services Management Research 21(4): 211-227.

Muguongo, M.M., Muguna, A.T., Muriithi, D.K. (2015): Effects of compensation on job satisfaction among secondary school teachers in Maara Sub-County of Tharaka Nithi County, Kenya. – Journal of Human Resource Management 3(6): 47-59.

Newstrom, J.W., Davis, K. (2002): Organizational behavior: Human behavior at work (11th ed.). – Boston, Mass.: McGraw-Hill/Irwin 534p.

Qasim, S., Cheema, F.E.A., Syed, N.A. (2012): Exploring factors affecting employees' job satisfaction at work. – Journal of Management and Social Sciences 8(1): 31-39.

Rafferty, A.E., Simons, R.H. (2006): An examination of the antecedents of readiness for fine-tuning and corporate transformation changes. – Journal of Business and Psychology 20(3): 325-350.

Rafique, T., Butt, F.S., Khawaja, A.B., Akhtar, N., Hussain, A., Bashir, M. (2014): Factors effecting job satisfaction of employees working in private organizations: A case of Pakistan. – Research Journal of Applied Sciences, Engineering and Technology 7(7): 1335-1343.

Rahman, M. (2012): Factors influencing to the satisfaction of private bankers in Bangladesh. – Journal of Business Studies 4: 111-130.

Raj, S., Nijjer, S., Ongsakul, V., Singh, H. (2019): Determinants of key facets of job satisfaction in the banking sector: applying SMART PLS and artificial neural networks. – Journal for Global Business Advancement 12(2): 298-323.

Shaw, J.D., Delery, J.E., Jenkins Jr, G.D., Gupta, N. (1998): An organization-level analysis of voluntary and involuntary turnover. – Academy of Management Journal 41(5): 511-525.

Shujaat, S., Sana, S., Aftab, F., Ahmed, I. (2013): Impact of career development on employee satisfaction in private banking sector Karachi. – Journal of Management and Social Sciences 9(2): 01-08.

Smith, P.C., Kendall, L.M., Hulin, C.L. (1969): The measurement of satisfaction in work and retirement: A strategy for the study of attitudes. – Chicago: Rand McNally 186p.

Sowmya, K.R., Panchanatham, N. (2011): Factors influencing job satisfaction of banking sector employees in Chennai, India. – Journal of Law and Conflict Resolution 3(5): 76-79.

Spector. P.E. (1997): Job Satisfaction: Application, Assessment, Causes, and Consequences. – United Kingdom: Sage Publications Ltd. 104p.

Spector, P.E. (1985): Measurement of human service staff satisfaction: Development of the Job Satisfaction Survey. – American Journal of Community Psychology 13(6): 693-713.

Stevens, P.A. (2005): The job satisfaction of English academics and their intentions to quit academe. – National Institute of Economic and Social Research 262: 40p.

Teh, P.L., Sun, H. (2012): Knowledge sharing, job attitudes and organizational citizenship behavior. – Industrial Management & Data Systems 112(1): 64-82.

Trivellas, P., Akrivouli, Z., Tsifora, E., Tsoutsa, P. (2015): The impact of knowledge sharing culture on job satisfaction in accounting firms. The mediating effect of general competencies. – Procedia Economics and Finance 19: 238-247.

Vroom. V.H. (1964): Work and motivation. – New York: John Wiley and Sons 331p.

Weber, P.S., Weber, J.E. (2001): Changes in employee perceptions during organizational change. – Leadership & Organization Development Journal 22(6): 291-300.

Zangaro, G.A. (2001): Organizational commitment: A concept analyses. – Nursing Forum 36(2): 14-22.




How to Cite

ALAM, M. F. E., & KHAN, M. R. A. (2022). EFFECT OF CRITICAL FACTORS ON JOB SATISFACTION IN BANGLADESH: THE PERSPECTIVE OF COMMERCIAL BANKS. Quantum Journal of Social Sciences and Humanities, 3(1), 9–25. https://doi.org/10.55197/qjssh.v3i1.120