• AMNA HASNAT Department of Administrative Science, University of the Punjab, Punjab, Pakistan.
  • SUNDAS NAQEEB KHAN Faculty of Computer Science and Information Technology, Universiti Tun Hussien Onn Malaysia (UTHM), Johor, Malaysia.
  • SAMRA UROOJ KHAN Faculty of Electrical and Electronic Engineering, Universiti Tun Hussien Onn Malaysia (UTHM), Johor, Malaysia.
  • SHAZEENA Department of Administrative Science, University of the Punjab, Punjab, Pakistan.
  • MUHAMMAD HUSSAIN AHMED Department of Administrative Science, University of the Punjab, Punjab, Pakistan.
  • ISMA ABID Department of Administrative Science, University of the Punjab, Punjab, Pakistan.




workplace, incivility, adaptation, positive effects, negative effects


The purpose of this study is to investigate the causes and consequences of workplace incivility, with a focus on its positive and negative effects on workplace adaptation and incivility parameters. The selected parameters provide the effects of positive and negative forms according to the workplace incivility in selected areas of the districts. To do this, data is collected from banking staff in the Jhelum and Sohawa districts of Pakistan. The data is analyzed using a quantitative approach while the data is analyzed statistically and provides the results in tabular form. A confirmatory factor analysis is used to analyze the data using AMOS 21. Besides this, path analysis is used to investigate the connection between workplace adaptation and incivility, whereas adaptation is the basic parameter. After statistically controlling for the various demographic factors, people with a high level of negative effects and a low degree of establishing relationships with co-workers and supervisors are more likely to be uncivil. Workplace incivility can lead to decreased productivity and morale. On the other hand, workplace adaptation mitigates the effects of incivility and improves organizational performance.


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How to Cite

HASNAT, A., KHAN, S. N., KHAN, S. U., SHAZEENA, AHMED, M. H., & ABID, I. (2022). A CASE STUDY BASED QUANTITATIVE APPROACH IN DETERMINATION OF WORKPLACE INCIVILITY TOWARDS ADAPTATION EFFECTS. Quantum Journal of Social Sciences and Humanities, 3(6), 17–28. https://doi.org/10.55197/qjssh.v3i6.193