FACTORS AFFECTING STUDENTS SATISFACTION OF HIGHER EDUCATION INSTITUTION SERVICES
Keywords:service quality, customers’ satisfaction, students’ satisfaction, Higher Learning Institution
University student’s satisfaction is very important to institutional success in this effective establishments have satisfied ‘customers’ as a result of this satisfaction supports the incoming of further students or customers. Ratings of student satisfaction are getting clearer. Higher learning institution are dealing with young adults. This gives some changes toward the higher learning environment and this is important to ensure the survivability of the college. Due to the changes in higher learning industry satisfaction factors' that used to satisfy students are no longer the same especially in this post pandemic of covid-19. In order for this college to sustain and maintain successful, the college really need to look into the new factors. To address this issue, the present study seeks to explore the relationship between students’ satisfaction and service quality of higher education institution services.
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