THE INFLUENCE OF JOB SATISFACTION ELEMENTS ON ORGANISATIONAL COMMITMENTS AMONG COURIER DRIVERS
DOI:
https://doi.org/10.55197/qjssh.v7si4.1579Keywords:
logistics sector, courier industry, driver retention, organizational commitment, Klang ValleyAbstract
The rapid growth of the courier industry has intensified operational demands on permanent delivery drivers, yet empirical evidence on factors influencing their organisational commitment remains limited, particularly in structured employment settings such as the Klang Valley. Therefore, this study mainly aimed to examine the relationships between job satisfaction elements such as work satisfaction, pay satisfaction, supervisor support satisfaction, and promotion satisfaction with organisational commitment among permanent courier drivers. A cross-sectional quantitative research design was employed using a census approach involving 87 full-time permanent drivers. Data was collected through structured questionnaires and analysed using descriptive statistics, Pearson correlation, and multiple regression via IBM SPSS. Correlation results showed that all four job satisfaction elements were positively and significantly related to organizational commitment. However, the multiple regression analysis indicated that only supervisor support satisfaction remained a significant predictor when all variables were considered simultaneously, while work satisfaction, pay satisfaction, and promotion satisfaction were not significant predictors. In conclusion, supervisor support plays a critical role in strengthening organizational commitment among permanent drivers. Organisations should prioritise supportive practices to enhance retention and commitment, especially in high-demand, performance-driven environments.
References
[1] Bakker, A.B., Demerouti, E. (2017): Job demands-resources theory: Taking stock and looking forward. – Journal of Occupational Health Psychology 22(3): 273-285.
[2] De Cuyper, N., Sulea, C., Philippaers, K., Fischmann, G., Iliescu, D., De Witte, H. (2014): Perceived employability and performance: Moderation by felt job insecurity. – Personnel Review 43(4): 536-552.
[3] Department of Statistics Malaysia (2025): Quarterly services statistics, Q2 2025. – Department of Statistics Malaysia 2p.
[4] De Vos, A., Van der Heijden, B.I.J.M., Akkermans, J. (2020): Sustainable careers: Towards a conceptual model. – Journal of Vocational Behavior 117: 1-13.
[5] Field, A. (2018): Discovering statistics using IBM SPSS statistics. 5th Edition. – SAGE Publications 1104p.
[6] Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E. (2019): Multivariate data analysis. 8th Edition. – Cengage 813p.
[7] Kim, M., Beehr, T. A. (2021): The power of empowering leadership: Allowing and encouraging followers to take charge of their own jobs. – The International Journal of Human Resource Management 32(9): 1865-1898.
[8] Mishra, P., Pandey, C. M., Singh, U., Gupta, A., Sahu, C., Keshri, A. (2019): Descriptive statistics and normality tests for statistical data. – Annals of Cardiac Anaesthesia 22(1): 67-72.
[9] Mohammed, I. S., Wuni, A., Nyarko, B. A., Ibrahim, M. M., Chanayireh, L. (2025): Work engagement: The key driver in transforming organizational commitment into enhanced work performance among midwives in Ghana-a structural equation modelling approach. – BMC Health Services Research 25: 13p.
[10] Nunnally, J. C. (1978): Psychometric theory. 2nd Edition. – McGraw-Hill 701p.
[11] Tabachnick, B. G., Fidell, L. S. (2018): Using multivariate statistics. 7th Edition. – Pearson 848p.
[12] Taherdoost, H. (2016): Sampling methods in research methodology: How to choose a sampling technique for research. – International Journal of Academic Research in Management 5(2): 18-27.
[13] Teh, Z. Y., Yusoff, M. Z. (2025): The impact of workload and job satisfaction on employee intention to leave in the logistics industry: A study of small and medium enterprises (SMEs) in Selangor, Malaysia. – Research in Management of Technology and Business 6(1): 164-178.
[14] Wang, M., Kumar, M., Tsolakis, N. (2026): Exploring the role of job satisfaction in enhancing logistics performance in the era of Industry 5.0. – International Journal of Logistics Research and Applications 29(6): 776-800.
[15] Zaharin, R. (2014): Relationship between job satisfaction elements and organisational commitment among employees of development finance institution in Malaysia. – Master's thesis, Universiti Utara Malaysia 130p.
[16] Zhang, C., Cheung, S. P., Huang, C. (2022): Job demands and resources, mindfulness, and burnout among delivery drivers in China: A cross-sectional study. – Frontiers in Psychology 13: 10p.
Downloads
Published
Issue
Section
License
Copyright (c) 2026 MOHD NASHRIQ MOHD NORDIN, SITI NOORSURIANI MAON, MOHD SAAD MOHD YUSOFF, AZRUL HAFIZ RAMLI
This work is licensed under a Creative Commons Attribution 4.0 International License.
