BEYOND THE CODE: A REVIEW OF SOCIETAL CHALLENGES AND OPPORTUNITIES IN CONVERSATIONAL AI
DOI:
https://doi.org/10.55197/qjssh.v6i2.639Keywords:
conversational AI, ChatGPT, ethics, societal implications, governanceAbstract
Conversational AI technologies, such as ChatGPT, are reshaping human-computer interaction by introducing more natural, intuitive, and personalized modes of communication. These systems hold transformative potential across diverse sectors, from education and healthcare to customer service, law and content creation. However, the rapid advancement of such technologies also raises critical ethical and societal concerns such that warrant deeper exploration. This paper delves into the evolving landscape of ChatGPT, discussing its origin and subsequent iterations, including the emergence of multimodal applications, the personalization of AI-human interactions, and the ethical challenges surrounding transparency, bias, and misinformation. While ChatGPT opens new avenues for interaction, it must operate within frameworks that ensure fairness, accountability, and trustworthiness. The responsible advancement of conversational AI requires both internal governance; through ethical design, robust training, and monitoring and external oversight, including regulatory policies and industry-wide standards. As these technologies become increasingly embedded in daily life, collaborative efforts among developers, regulators, and stakeholders are essential to promote responsible innovation. This paper argues for a balanced approach that nurtures innovation while addressing societal risks, advocating for standardized ethical principles and governance structures to guide the sustainable and equitable deployment of conversational AI.
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