A STUDY ON JOB CHARACTERISTIC MODEL (JCM) TOWARDS JOB SATISFACTION AMONG BANK EMPLOYEE
DOI:
https://doi.org/10.55197/qjssh.v6i6.929Keywords:
job design, job characteristic, employee satisfaction, banking industryAbstract
The financial institutions play an important role giving credit to the entrepreneur, extend loans for customer, and provide investment advice and trust fund investment to investor. As an agent for government economic growth, bank employee must be in good condition. In order to increase bank employee in performance, we need to ensure they satisfied with their job. So, this study be a benchmark to analyse how the job characteristic or job design will affect the employee job satisfaction by adopting Job Characteristic Model (JCM). Mix method is deploying to this study which involve 363 questionnaire respondent and 3 semi-structured interviews with human resources expert in banking industry. SPSS software is used to analyze the questionnaire in quantitative studies while thematic analysis is use for the quantitative analysis. The finding shows that the job design has significant relationship with job satisfaction among bank employee in Klang Valley, Malaysia. This finding show that job design will affect the job satisfaction and might lead to turnover intention.
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